GENERAL FAQs
Please note that all the jewelry listed on our website is made to order, and we do not
carry any ready-to-ship products. Our standard processing time for orders is
usually 12-15 business days before shipping. However, this may vary depending on the specific item you’ve ordered. To help you plan, we provide estimated shipping dates on each product page.
If you need more details or have any questions about the processing time for a particular product, feel free to contact us — we're happy to assist!
At AURALISCA Jewels, we provide complimentary ring sizers for all our pieces. You can easily measure your ring size at home to ensure a perfect and comfortable fit.
To keep your jewelry looking its best, follow these simple care tips:
• Daily Wear: Remove your jewelry before engaging in physical activities like exercise, showering, or bathing. It's also a good idea to take it off when applying lotions, hairspray, or handling harsh chemicals like acetone.
• Cleaning: Gently clean your stones with a soft brush and warm, mild soapy water to remove any dirt or grime. Rinse thoroughly in warm water to prevent soap residue. Dry your jewelry with a soft, clean cloth—avoid using tissues, as they can be too rough. For more detailed tips on maintaining your jewelry’s beauty and durability, visit our 'Clean and Care' page for expert guidance and advice.
The "Four Cs" of diamonds are:
- Cut: How well the diamond is shaped and faceted, affecting its brilliance.
- Color: The less color, the higher the value, with D being colorless and Z being light yellow/brown.
- Clarity: The presence of flaws or imperfections; fewer imperfections increase value.
- Carat Weight: The size of the diamond; larger diamonds are rarer and more valuable.
These Factors determine a diamond’s overall quality and price.
Yes, we provide wholesale options designed specifically for business-to business customers. Whether you're starting a business or need bulk jewelry orders, we're here to assist you. For more information or to discuss your specific needs, don't hesitate to get in touch with us. You can email us, or for faster service, you can reach us via WhatsApp at +91 93166 41066. We're dedicated to offering quality products and excellent service to support your business growth.
NATURAL DIAMOND FAQs
A natural diamond is a precious gemstone formed deep within the Earth's mantle under extreme heat and pressure over millions of years. Unlike synthetic diamonds, which are lab-created, natural diamonds are mined from the Earth.
Natural diamonds are formed from carbon that undergoes extreme pressure and temperature conditions, typically around 90 to 120 miles beneath the Earth's surface. Over millions of years, the carbon atoms bond in a crystal structure, forming a diamond.
The primary difference lies in their origin. Natural diamonds are formed naturally over millions of years, while synthetic diamonds are created in laboratories using high-pressure, high-temperature methods or chemical vapor deposition. Both types of diamonds share the same chemical composition and physical properties.
Natural diamonds are expensive due to their rarity, the intricate and lengthy process of formation, the cost of mining, and the demand for diamonds in jewelry and industry. Their value is also influenced by factors like size, color, clarity, and cut.
While natural diamonds can have slight color variations due to internal or external factors, their color generally remains stable over time. However, diamonds may lose their brilliance if not properly cared for, especially if they become dirty or accumulate oil.
LAB GRWON DIAMOND FAQs
Yes! Lab-grown diamonds, also known as synthetic or cultured diamonds, are 100% real. They are chemically identical to natural diamonds, offering the same brilliance, durability, and beauty. They're an increasingly popular, sustainable option for those seeking ethical diamonds.
The main difference lies in their origin. Lab-grown diamonds are created in a controlled environment, while mined diamonds come from the Earth. Despite the difference in origin, both types of diamonds share the same physical properties, including fire, clarity, and carat weight.
Yes, lab-grown diamonds tend to be more affordable than mined diamonds of similar size and quality. They offer great value, allowing you to get a high-quality diamond at a more accessible price without compromising on beauty.
Just like mined diamonds, lab-grown diamonds can have minor imperfections, both internal and surface-level, due to the natural formation process. Each diamond is unique, and expert gemmologists assess and certify them using the same criteria as mined diamonds, including color, clarity, and cut.
No, lab-grown diamonds do not get cloudy. Since they have the same physical and chemical properties as natural diamonds, they are just as durable, scratch-resistant, and long-lasting. They will maintain their brilliance for a lifetime.
Yes, lab-grown diamonds are considered an environmentally friendly alternative to mined diamonds. Traditional diamond mining requires moving large amounts of ore, which can significantly impact the environment. Lab-grown diamonds eliminate the need for mining, reducing harm to ecosystems, wildlife, and local communities.
SHIPPING, RETURN & EXCHANGE FAQs
Yes! At AURALISCA Jewels, we offer free international shipping on all orders. We ship across a broad range of destinations, covering 74 countries globally, including major countries such as the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, and extensive coverage in Europe, Africa, the Middle East, and South America. Our goal is to make our products accessible to a wide audience, so no matter where you are, you can experience the quality and elegance of our jewelry. Simply shop online and add your chosen piece to your shopping bag with ease!
Yes, we have clear policies for returns, exchanges, and cancellations:
• Returns: You can return items within 15 days of delivery. To initiate a return, please contact us within 7 days of receiving your order, and return the item within 15 days from the delivery date.
• Exchanges: We offer exchanges within 15 days of delivery for pre-made jewelry or listed items. Custom pieces, however, are not eligible for exchanges or returns.
• Cancellations: If you wish to cancel your order, please reach out to us within 24 hours of placing it. Orders cancelled after 24 hours will incur a 15% cancellation fee based on the total order amount.
Unfortunately, we do not offer returns, exchanges, or refunds for custom or personalized orders. These pieces are meticulously crafted to your unique specifications and preferences, making them one-of-a-kind creations tailored specifically for you. Due to their personalized nature, they cannot be returned or exchanged.
We work closely with you throughout the design and production process to ensure your complete satisfaction and that the final piece meets your expectations. Please review your order carefully before confirming, to ensure it aligns with your exact requirements. If you have any questions or concerns about your custom order, please don’t hesitate to reach out, and we’ll be happy to assist you.
Yes, customers are responsible for the return shipping costs. Please ensure the item is returned in its original packaging with all accompanying documents. This helps protect the product during shipping and ensures we can process your return smoothly.
CUSTOMIZE FAQs
Yes, absolutely! If you’ve come across a design you love, we can work with you to recreate it and add your own personal touches and customizations.
Definitely! We specialize in creating custom jewelry that matches your unique style and preferences. Whether you have a specific design in mind or need guidance to create the perfect piece, our expert team is here to assist you. Simply get in touch with us at support@auraliscajewels.com, or fill out the custom design form [HERE]. Please note that custom orders are made just for you and are non-refundable, unless the item is defective. If there’s any issue with the product, we’ll happily remake it for you.
Our custom order process is designed to be simple, engaging, and highly interactive, allowing you to be involved at every stage. Here's an overview of how it works:
• Initial Design Approval: After receiving your order, we’ll create a CAD(Computer-Aided Design) based on your specifications. We’ll share the design with you for approval, and if any adjustments are needed, we’ll revise the CAD and send you the updated version for your review.
• Stone Selection and Approval: Once the design is finalized, we’ll begin cutting and polishing the stones. We’ll provide images or videos of the stones for your approval before we set them into the jewelry piece.
• Crafting the Jewelry: After getting your approval on the stones, we will begin crafting your jewelry. If you’d like, we can also share progress images during the crafting process to keep you updated.
• Final Approval and Shipping: When your custom piece is complete, we’ll send you final images and a video for your approval. Once you confirm, we’ll carefully package and ship the jewelry to you.
This approach ensures that the final produc matches your vision and meets your expectations at every step of the way.
